Opening the shelf…
Book dossier
by Stephen Coscia
No description is available for this edition yet.
Call Center Handbook
Keith Dawson
Bottom-Line Call Center Management
Butler, David L.
Call Centers and the Global Division of Labor
Andrew J. R. Stevens
Developments in the call centre industry
Burgess, John
Call Center Savvy
Gower handbook of call and contact centre management
Natalie Calvert
Learning Points
Peter R. Garber
One Night at the Call Center
Chetan Bhagat
Call center management on fast forward
Brad Cleveland
