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Book dossier
by Keith Dawson
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Bottom-Line Call Center Management
Butler, David L.
Call Centers and the Global Division of Labor
Andrew J. R. Stevens
Developments in the call centre industry
Burgess, John
Call Center Savvy
Keith Dawson
Gower handbook of call and contact centre management
Natalie Calvert
Learning Points
Peter R. Garber
One Night at the Call Center
Chetan Bhagat
Call center management on fast forward
Brad Cleveland
Tele-stress
Stephen Coscia
