This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.

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ManagementEvaluationTotal quality management in governmentAdministrative agenciesPerformance standardsNonprofit organizationsBenchmarking (Management)MeasurementOrganizational effectivenessBusiness

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