Opening the shelf…
Opening the shelf…
Book dossier
by Ernest Brewster, Aidan Lawes, John Sansbury
Summary:By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL® texts. An ITIL® Licensed Product.-WorldCat
Information Technology for Management
Efraim Turban
Introduction to Information Systems
R. Kelly Rainer
Business Information Systems
Witold Abramowicz
What would Google do?
Jeff Jarvis
Managing and using information systems
Keri E. Pearlson
Straight to the Top
Gregory S. Smith
ITIL Foundation Handbook
itSMF Foundation
Making sense of change management
Esther Cameron
Information Systems
Efrem G. Mallach
eBusiness and Workplace Redesign
Paul Jackson