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by Kelley Okolita
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Crisis Communications
Kathleen Fearn-Banks
Postal service
United States. General Accounting Office
Upheaval
Jared Diamond
Crisis negotiations
Michael J. McMains
The definitive handbook of business continuity management
Andrew Hiles
Beyond airline disruptions
Jasenka Rapajic
The handbook of crisis communication
W. Timothy Coombs
Crisis management in the tourism industry
Dirk Glaesser
Leadership In Turbulent Times
Doris Kearns Goodwin
Managing the unexpected
Karl E. Weick
